Help Centre

Every screen, in order, with the fields that matter marked. Written for someone who has the product open in the next tab.

For businesses·4 min readBefore you post your first offer: a checklist for businessesWhat to have ready, what the form can't decide for you, and who answers creators, so setting up takes one sitting.
For businesses·6 min readCreate a business account and post your first offerFrom an empty signup form to a live offer creators can apply to — every screen, in order, with the fields that matter marked.
For creators·6 min readCreate a creator account and apply to your first offerSignup, the profile a business actually reads, and what to look at on an offer before you apply.
For sharers·5 min readShare a link with friends and get something backNo camera, no followers, nothing to post. Pick a business, send your own link, and get rewarded once the people you sent actually walk in.
For both sides·7 min readA collab, start to finishWhat happens after a creator applies — accepting, the voucher at the counter, proof of post, and how a collab actually completes.
For businesses·7 min readSet up a word-of-mouth discount and redeem it at the counterAttach a discount, let creators and regulars share it, and get a count of real customers against each person's name.
For both sides·6 min readRemote collabs, UGC and getting paidCollabs that need no visit, offers that ask for content files instead of a post, usage rights, and how a paid collab is settled between you.
For businesses·3 min readPause, close or edit an offerWhat each button in My offers does, who is told, and why editing a live offer never changes a collab that was already agreed.
For both sides·2 min readHide your profile for a whileStep out of sight without deleting anything: what hiding does, what it leaves alone, and how to show your profile again.
For both sides·2 min readDelete your account, or change your mindHow deletion works: 30 days to change your mind, what is erased, and what stays so the people you worked with keep their record.
For both sides·2 min readForgot your password, or signed up with GoogleGetting back into your account: the reset link, what to do if you signed up with Google, and why sign-in sometimes asks you to wait.
For both sides·2 min readReport a photo, a video or a profileSeen something that shouldn't be on Muchsy? How to report it, what happens next, and what a report can and can't do.
For both sides·3 min readWhen a creator doesn't show up, or a delivery never arrivesWhat happens when a collab stalls — a missed visit, a delivery that never happened, late work — and what each side can do about it.
For businesses·3 min readHow the counter code worksRedeeming a creator's voucher or a customer's discount: using your phone's camera, typing the code, and setting up staff phones.
For both sides·2 min readGetting paid on a collabHow the payment record on a paid collab works: who marks what, what closes it, and what happens if the money never arrives.
For creators·5 min readYour page for creatorsYour page is your portfolio and media kit: your work, your own packages and prices, your recent numbers, a one-page PDF and a short link for your bio.
For businesses·3 min readYour page for businessesGive your business page a style, say what you offer creators and when you're open, share it with a short link and QR code, and see private view counts.
For businesses·4 min readBook a creator on MuchsyPick a package or a gifted collab on a creator's page, check the pre-filled invitation, and follow the collab from accepted to delivered and paid.