Remote collabs, UGC and getting paid

New to UGC? Start with what UGC is.

Every offer on Muchsy answers two questions: what the business wants from the creator, and how the creator gets what they need. The answers decide everything else — whether there is a voucher, what counts as evidence, and when the deadline starts.

What a business can ask for

• A post on the creator's channels — Instagram, TikTok, YouTube or Facebook. Evidence is the live post link, which the business can check. A follower minimum only exists for this kind.
• Content files for the business's own use — UGC. Photos or videos delivered to the business for its own socials, website or ads. Evidence is the delivered files, which the business can approve.
• Both, on the same collab: the creator posts and hands over the files. Each half is checked.

When files are involved, the offer states the usage rights: organic posts only or paid ads too, and for 30, 60 or 90 days, 6 or 12 months, without limit, or another term the business describes in one line. It also says whether the raw files are included. These terms are frozen onto the collab the moment it is accepted, like the price. Muchsy records the agreement and shows it to both sides; it does not enforce it.

How the creator gets what they need

• They come to you. A QR voucher is issued and scanned at your counter; the deadline starts at the scan. This is the classic Muchsy collab, and the only kind that can end as a no-show.
• You deliver it to them, by mail or by hand. The creator shares their delivery address on the collab page — only you see it, only for that collab. The creator confirms when it arrives, and the deadline starts then — never before, so a delivery that never happens cannot count against them.
• Nothing to send. The brief is enough. The deadline starts the moment the business accepts.

Submitting the work

The creator submits from their collab page: the post links if a post is owed, and links to the files (Google Drive, WeTransfer, Dropbox — any link the business can open) if content is owed. The files themselves never pass through Muchsy. Sending them by email is fine too; say so in the note. The business's approval, or either side pressing Collab done, completes the collab either way, but a link is checkable evidence if there is ever a disagreement, and an email is not.

A business can ask for changes twice. After the second round it either approves the work or cancels the collab, and that cancellation counts against nobody. If the business never answers a submission, the collab can complete in the creator's favour after seven days without a reply.

Getting paid on a paid collab

Money moves directly between you — by bank transfer, invoice or however you agree. Muchsy doesn't hold it. Once the collab is completed, the collab page shows a payment record: the business marks that it paid, and the creator confirms when the money arrives. Only the creator's confirmation closes it; a business saying it paid changes nothing on its own.

If the money does not arrive, the creator can flag it from the same place. The flag reaches Muchsy's team and the business, and nothing about it is public. Muchsy cannot recover money it doesn't hold; what it can do is make sure a human sees it, and notice a business that keeps appearing there.

Remote and paid? Do it in the order experienced creators use: send a watermarked preview, get it approved, get paid, then send the final files. Muchsy suggests this on the submission form because it protects the creator without anyone holding money.